Your Information, Handled With Care

This policy explains what personal information this website collects, why, who it is shared with, and the choices and rights you have. It applies to cuongkimpham.org and the forms, assistant, and tools on it.

Last updated: October 6, 2026

Who We Are

This website is operated by Cuong Kim Pham, a California licensed real estate salesperson (DRE #01762224), whose responsible broker is Charles Nguyen (DRE #01846114), 8283 Bolsa Ave, Midway City, CA 92655. In this policy, “we” and “us” refer to Cuong Kim Pham.

Information We Collect

Information you give us. When you use the contact form, request a guide or roadmap, or subscribe to the market briefing, we collect what you enter: your name, email address, and, where you choose to provide them, your phone number, your goals, property address, timeline, and message. We also record which consent statement was shown when you submitted.

Home value estimator. The valuation calculator runs in your browser. The city, bedrooms, square footage, and condition you select are not sent to us unless you also submit a form.

Voice and chat assistant. If you start a conversation with the on-site assistant, your voice or text and the assistant’s replies are processed by our assistant provider (ElevenLabs) and may be recorded and transcribed so the conversation can work and be reviewed. Do not share sensitive information such as Social Security, bank, or loan account numbers in the assistant.

Automatically collected information. Like most websites, our hosting provider and security services receive technical data such as your IP address, browser type, and pages requested. Our spam protection (Cloudflare Turnstile) checks your browser when you submit a form.

Browser storage. We store a small value in your browser to remember that you closed the site disclaimer, and a googtrans cookie to remember your language choice if you use the translation menu. We do not use advertising cookies.

How We Use Your Information

To respond to your inquiry and provide the real estate services or materials you request.
To send the guide, roadmap, or market briefing you asked for, and occasional related market emails.
To send text messages, only if you separately opted in to text messages.
To keep records required of real estate licensees and to meet legal and regulatory obligations.
To protect the website and our forms from spam, fraud, and abuse.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only as needed to run this website and serve you:

Service providers that process data for us, such as our website host, form automation and email delivery services, Cloudflare (spam protection), ElevenLabs (on-site assistant), and Google (optional page translation).
Our responsible broker, Charles Nguyen, who supervises real estate activity and may keep transaction records.
Others involved in a transaction you ask us to help with, such as lenders, escrow, title, or inspectors, but only with your direction.
When required by law, regulation, subpoena, or to protect rights and safety.

Emails, Texts, and Unsubscribing

Email: every marketing email includes an unsubscribe link. You can also email info@cuongkimpham.org with “Unsubscribe” and we will remove you promptly.
Text messages: sent only if you checked the optional text-message box. Reply STOP to opt out or HELP for help. Message and data rates may apply. Consent to texts is never a condition of any service.
Phone: ask us at any time to stop calling you, and we will add you to our internal do-not-call list.

Your California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). We honor the following requests from any visitor:

Know and access the personal information we have collected about you and how it is used and shared.
Delete personal information, subject to records we must keep by law.
Correct inaccurate personal information.
Opt out of sale or sharing. We do not sell or share personal information, so there is nothing to opt out of; you may still ask us to confirm this.
Non-discrimination: we will not treat you differently for exercising your rights.

To make a request, email info@cuongkimpham.org or call (714) 409-2866. We will verify your identity by matching the details you provide to what we hold, and respond within 45 days. You may use an authorized agent with your signed permission.

Do Not Track. Under the California Online Privacy Protection Act (CalOPPA), we disclose that this website does not change its behavior in response to browser “Do Not Track” signals, because it does not track visitors across other websites. We honor Global Privacy Control (GPC) signals as a request to opt out of sale or sharing.

Retention and Security

We keep inquiry and contact records for as long as needed to respond and provide services, and for as long as real estate record-keeping rules require. We remove marketing contacts promptly when they unsubscribe. We use encrypted connections (HTTPS), spam protection, and access controls, but no method of transmission or storage is completely secure.

Children

This website is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has submitted information, contact us and we will delete it.

Changes and Contact

We may update this policy. The “Last updated” date above shows when it last changed. Questions or requests: info@cuongkimpham.org, (714) 409-2866, or by mail to Cuong Kim Pham, 10652 Harcourt Ave, Anaheim, CA 92804.

See also our Licensing & Disclosures page.